RETURNS POLICY
At Shoppers Choice, we believe in keeping our customers happy. We offer hassle free returns. If any product received does not meet your expectations, do write to us at info@shopperschoice.ae or call us at +971566876006 and we’ll surely assist you.
PRODUCT RECEIVED IN DAMAGED CONDITION OR WRONG ITEM:
- If the outer packing is damaged or tampered with, we advise the customer to check the quality/quantity of the product against the invoice before accepting the package from the courier agency.
- In case of any discrepancy, please leave a suitable remark at the time of receipt.
- In case the product has a manufacturing defect or a wrong product has been sent, kindly contact us at info@shopperschoice.ae
- Kindly retain all packaging materials and products until a set of instructions from us regarding the same is received.
- In case of any other complaints regarding the delivered package, email us at info@shopperschoice.ae within 24 hours of receiving the product.
- Do not return any product before receiving a confirmation email from Shoppers Choice. In case you wish to return a product, write to us at info@shopperschoice.ae within 24 hours of receiving the product. Once we verify the damage of manufacturing defect, our customer care team will email you with details on how to return the said product.
- All shipping costs of returning the defective products to Shoppers Choice above the amount paid by customers towards shipping charges while placing the order are borne by Shoppers Choice.
- All defective products are to be returned to Shoppers Choice in their original condition, original packaging, with invoice and sealed carefully. Please return your order as per the instructions given to you by the customer care team at the time of return confirmation.
- Safe receipt of defective products by Shoppers Choice is the sole responsibility of the customer.
- Shoppers Choice shall examine the products returned by the customer for defects/variations as notified by the customer and ensure remedial steps are taken immediately.
- In case it is found on examination of product/invoice/order receipt that the error has been occurred from the customer, Shoppers Choice shall make necessary modifications/alternations at the cost of the customer.